It’s rarely an ideal day when having to call a restoration company for service due to a water leak. I can say that First Atlantic did a great job putting me at ease and getting my needs addressed promptly and keeping me informed as to what was happening. Weekend service was originally performed by Kara who was the weekend supervisor and she was fantastic and took her time to make sure I understood what was happening. When it came time to removed ruined materials from walls and floor and set up containment while drying out the affected room Rafael, Jake, Phil, Ollie and Loli all came to get us fixed up. They arrived on time and were very thorough. Additionally all members of the team were very respectful of our home and work from home schedule. All members of the team were friendly and professional. I really appreciated them answering my questions and making sure I stayed in the loop as to what steps would occur next. Overall, I am very happy with the service I have received and appreciate the First Atlantic team helping me through this process. I would recommend them to anyone in need of restoration services in the Hampton Roads area!
First Atlantic did such an amazing job with my house. Being a first time home owner and experiencing water damage, I was so overwhelmed. When I first contacted First Atlantic, Cierra and Neah coordinated and got over to my house the very next day and evaluated the damages so we could come up with a plan. Paperwork was so easy to sign and I was always in contact with them for the follow up processes. I wasn’t present for the majority of the work which was so comforting to know they would take care of everything. I was able to trust in Cierra, Neah and Garrett to ensure my house would be perfect, and it was! Thank you for all of your hard work and dedication!